Shipping policy
Last updated: 10 January 2026
This Shipping Policy explains how orders are processed, fulfilled, and delivered.
1. Order Processing & Fulfillment
All products are made to order and fulfilled through specialized production partners. Orders are typically processed and fulfilled within:
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2–5 business days
Processing time is not included in shipping time.
2. Shipping Times
Estimated delivery times after fulfillment:
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United States: 2–5 business days
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Canada: 5–10 business days
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Europe: 3–7 business days
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United Kingdom: 2–5 business days
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Australia & New Zealand: 5–10 business days
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Middle East: 7–15 business days
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Asia: 7–15 business days
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Rest of World: 10–20 business days
Delivery times may vary due to customs, logistics, or regional postal conditions.
3. Shipping Fees
Shipping rates are displayed at checkout based on destination, product, and quantity. Free shipping thresholds may apply and will be indicated during checkout.
4. Tracking
Most orders include tracking. Tracking information will be sent to the email provided at checkout once the order has shipped.
5. Customs & Duties (International Orders)
International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These fees are the responsibility of the customer.
Iron Olive does not mark up or hide customs fees and declares shipments accurately.
Responsible Operator (EU Market)
For products fulfilled from facilities located within the European Union, the EU Responsible Person under Regulation (EU) 2023/988 (GPSR) is the manufacturer’s appointed representative:
HONSON Ventures Ltd.
3 Gnaftis House Flat 102
Mesa Geitonia, 4003 Limassol
Cyprus
For products fulfilled from facilities outside the European Union, Iron Olive acts as the importer and responsible operator for EU sales.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We cannot guarantee delivery if incorrect information is provided. If an order is returned due to incorrect address, reshipping fees may apply.
7. Lost or Undelivered Shipments
If a shipment is lost or not delivered, please contact us at support@shopironolive.com so we can investigate with the carrier. If confirmed lost, we will issue a replacement or refund.
8. Partial Shipments
In some cases, items from the same order may ship separately due to product availability, production location, or carrier constraints. Customers will not be charged additional shipping fees for split shipments.
9. Returned Shipments
Most returns do not require physical return of the item. If a return is required, we will provide instructions. Items returned without authorization may not be accepted.
10. Change of Shipping Address
Requests to change the shipping address after an order is placed can only be made before fulfillment begins. Once in production or shipped, changes cannot be guaranteed.
11. Contact
For questions regarding shipping: