Refund policy
Last updated: 10 January 2026
We want you to be satisfied with your purchase from Iron Olive. This policy outlines the conditions under which customers may request returns, refunds, or exchanges in accordance with applicable Danish and EU consumer regulations.
1. Return Window
Customers may request a return or exchange within 30 days of the date of delivery.
To start a return request, contact: support@shopironolive.com
2. Eligibility for Returns
To be eligible for a return or exchange, the item must be:
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unused
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unwashed
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in its original condition
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accompanied by proof of purchase
Items showing signs of wear, damage, or alteration may be declined.
3. Refund Method
Approved refunds will be issued to the original payment method used at checkout. Refund processing times vary depending on the payment provider.
Refunds are typically processed within 5–10 business days after approval.
4. Exchanges
Customers may request an exchange for:
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a different size, or
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a different color of the same product
If the requested item is unavailable, a refund will be issued instead.
5. Defective, Misprinted, or Wrong Items
In the rare case an item arrives defective, damaged, or incorrect, we will replace it free of charge or issue a refund.
Customers may be asked to provide photo documentation of the issue. Physical returns are not required for defective claims unless explicitly requested.
6. Return Shipping Cost
For standard returns, return shipping is free.
7. Restocking Fee
Standard returns are subject to a 10% restocking fee, deducted from the refund amount.
The restocking fee does not apply to defective, damaged, or incorrect items.
8. Physical Returns
Items generally do not need to be physically returned, unless a return is required for inspection or compliance. In such cases, we will provide instructions and a prepaid return label.
9. Final Sale Items
Items designated as final sale are not eligible for returns, exchanges, or refunds. Final sale items will be clearly marked before purchase.
10. Withdrawal Right (EU Consumers)
EU consumers have the legal right to withdraw from a purchase within 14 days from delivery without providing a reason.
Withdrawals must be communicated within the 14-day period. Our 30-day return window operates in addition to this statutory right.
11. Return Request Process
To initiate a return or exchange, contact:
Please include:
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Order number
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Full name
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Reason for the request
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Photos (if defective or incorrect)
12. Refund Timeline
Refunds are typically completed within:
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5–10 business days (processing)
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plus payment provider timelines (Klarna, MobilePay, cards, etc.)
13. Lost or Undelivered Shipments
If an order is lost in transit or not delivered, please contact us. We will investigate with the carrier and offer a replacement or refund if confirmed.
14. Company Details
Iron Olive
CVR: 46157389
VAT: DK46157389
Legal form: Sole Proprietorship
Registered address: Uglevænget 44, 4623 Lille Skensved, Denmark
Email: support@shopironolive.com
15. Contact
For all return or refund inquiries: